locations Rochester, NY, USA time type Full time posted on Posted Today job requisition id 83583 Great company. Great people. Great opportunities. If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As a Service Writer, you will be responsible for service and maintenance related administrative duties. These duties include but are not limited to work order completion, technician time tracking, warranty recovery and preventive maintenance currency. You are also responsible for scheduling, maintaining equipment files, processing service related invoices, handling customer inquiries and keeping the service department informed with respect to service bulletins and general information. What you'll do: Work Order Completions, such as opening and closing work orders with accurate information

Technician Time Reporting, ensure all paid hours available for work are recorded accurately and timely

Ensure that all tasks eligible for warranty are created and submitted for warranty

Monitor warranty reporting to ensure that all claims are properly brought to closure

Run Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currency

Handle equipment maintenance related issues with a high sense of urgency

Keep Management informed of customer concerns

Ensure all service-related invoices are properly coded within the correct General Ledger

Other duties assigned as needed

Requirements: High School diploma or equivalent

Valid driver's license with acceptable driving record

1 2 years experience in a shop or service environment

Basic computer skills

Attention to detail

Ability to multi-task in a busy environment

High sense of urgency with respect to customer service

Superior customer service, teamwork and verbal/written communication skills

This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures. Service Writer - French En tant que rdacteur de service chez United Rentals, vous serez responsable des tches administratives lies au service et la maintenance. Ces tches comprennent, mais sans s'y limiter, l'excution des ordres de travail, le suivi du temps des techniciens, le recouvrement de la garantie et la mise jour de la maintenance prventive. Vous tes galement responsable de la planification, de la tenue des dossiers d'quipement, du traitement des factures lies au service, du traitement des demandes des clients et de la tenue du service aprs-vente inform des bulletins de service et des informations gnrales. Votre solide thique de travail, votre fiabilit et votre attitude positive feront de vous un atout pour notre succursale et l'ensemble de l'organisation. Si vous souhaitez avoir la chance de vous dmarquer avec le plus grand fournisseur de location d'quipement au monde, envisagez un avenir avec United Rentals. Vous serez soutenu par une solide quipe de gestion qui vous aidera atteindre vos objectifs. L'excellence dans ce poste stimulant et enrichissant ouvre la voie des possibilits d'avancement. Les tches supplmentaires comprennent ce qui suit : Achvements d'ordres de travail, tels que l'ouverture et la fermeture d'ordres de travail avec des informations prcises

Rapports sur le temps des techniciens, assurez-vous que toutes les heures rmunres disponibles pour le travail sont enregistres avec prcision et en temps opportun

Assurez-vous que toutes les tches ligibles la garantie sont cres et soumises la garantie

Surveiller les rapports de garantie pour s'assurer que toutes les rclamations sont correctement cltures

Excutez des rapports de maintenance prventive et planifiez les travaux de manire approprie pour maintenir un niveau lev d'actualit de la flotte

Grer les problmes lis la maintenance de l'quipement avec un sentiment d'urgence lev

Tenir la direction informe des proccupations des clients

S'assurer que toutes les factures lies au service sont correctement codes dans le bon grand livre

Autres tches assignes au besoin

Exigences de l'emploi: Diplme d'tudes secondaires ou quivalent

Permis de conduire valide avec dossier de conduite acceptable

2 ans d'exprience dans un atelier ou un environnement de service

Comptences informatiques de base

Attention au dtail

Capacit effectuer plusieurs tches dans un environnement occup

Sens aigu de l'urgence en ce qui concerne le service la clientle

Comptences suprieures en service la clientle, en travail d'quipe et en communication verbale/crite

Ce poste est considr comme sensible la scurit aux fins des politiques et procdures de United Rentals. Why join us? We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer: Paid Parental Leave

United Compassion Fund

Employee Discount Program

Career Development & Promotional Opportunities

Additional Vacation Buy Up Program (US Only)

Early Wage Access through Payactiv (US Hourly Only)

Paid Sick Leave

An inclusive and welcoming culture

Learn more about our full US benefit offerings here. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance. At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your serviceleadership, discipline, integrity, and teamworkare the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewarding career. United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability. Compensation Range: $21.70 - $31.25