Job Overview: Monitor delinquency and control for Consumer Loan Portfolio in order to protect the Bank from loss. Inbound and outbound collection calls and letters to delinquent customers, conducting personal interviews with customers to create a workout plan for repayment. Monitoring daily and monthly reports and corresponding by mail and telephone to maintain acceptable past due results. Processing payment requests. Process Bankruptcy correspondence and claim filings and participation in account referral to collection agencies and Foreclosure process. The candidate for this position will be responsible for: Monitoring default information and making recommendations to the Special Assets Supervisor to refer delinquent accounts for claims Reviewing reports and compiling documentation on delinquent accounts Making collection calls and processing collection letters daily Bankruptcy correspondence and claim filings Participation in Foreclosure process and document gathering for outside counsel Providing administrative support for internal and external customers in order to provide exceptional customer service Researching payment postings and resolving potential posting errors Review Credit Bureau reports for potential errors to request corrections Responding to consumer collection issues Providing back up to the Special Assets Leadership for processing reports, gathering documents or referrals to outside collection agency Requirements for the position include: A high school diploma (or equivalent) Strong oral and written interpersonal communication skills The ability to organize and maintain account records Basic computer skills Self-starter and strong problem-solving skills Ability to work flexible and/or late hours required Preferred qualifications for this position include: Bachelor's degree in financial field Two years’ experience working with bankruptcy in a law firm or bank A minimum of three years’ experience in consumer debt collection environment More than two years in lending industry EEO/Veterans/Disabled