Customer Support Assistant

Department: Linked Light Pulse

Employment Type: Full Time

Location: Chicago, IL

Compensation: $48,000 - $52,000 / year

Description

Job Description: We are looking for a detail-oriented and proactive Customer Support Assistant to join our dynamic team in Chicago, IL. The ideal candidate will provide exceptional customer service, manage inquiries, and resolve issues while ensuring a positive experience for our clients. You will work closely with the customer support team to maintain high levels of satisfaction and improve our service offerings.

Key Responsibilities

Responsibilities:

Provide prompt and professional assistance to customers through phone, email, and chat channels. Assist customers with product-related questions, troubleshooting, and inquiries. Process orders, returns, and exchanges, ensuring timely and accurate completion. Maintain accurate records of customer interactions, transactions, and issues. Escalate complex issues to senior team members as needed. Collaborate with other departments to ensure efficient problem resolution. Identify and provide feedback on common customer concerns to improve service quality. Skills, Knowledge and Expertise

Skills & Qualifications: Excellent verbal and written communication skills. Strong problem-solving and troubleshooting abilities. Ability to manage multiple tasks and prioritize effectively. Customer-focused with a passion for helping others. Detail-oriented with strong organizational skills. Proficiency in using customer support software and Microsoft Office Suite. Previous experience in customer service or support is preferred. Benefits

Benefits: Competitive salary between $48,000 and $52,000 per year. Opportunities for professional growth and advancement within the company. Comprehensive training to help you succeed in your role. Health, dental, and vision insurance options. Paid time off and holidays. A supportive and collaborative work environment.