Customer Service Representative Location: Hartsville, TN

JOB DUTIES AND RESPONSIBILITIES:

Perform the duties of paying and receiving teller Balance cash drawer Perform branch capture duties Guard against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds. Identify fraudulent activity. Maintain knowledge of new and existing products and services Identify and capitalize on opportunities to refer new banking products and services to the appropriate business partner Provide an extraordinary customer experience Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program Perform other duties as assigned REQUIRED QUALIFICATIONS: High School diploma or GED Customer service experience preferred Cash handling experience preferred Ability to serve a heavy workflow of customers in a courteous and professional manner Ability to build relationships with customers and internal teammates Basic organization and time management skills Ability to develop and maintain working knowledge of Bank products, services, policies, procedures, and systems Maintain a professional demeanor at all times Effective verbal and written communication skills Excellent interpersonal skills Critical thinking and problem-solving skills High standards for integrity, honesty, professionalism, and work ethic Commitment to service excellence Self-starter with a strong desire to exceed expectations Maintain confidentiality discretion Willing to grow and be challenged Ability to work Saturdays on a rotating basis Participation in community events and in school banking program are required, as are public speaking, working extended hours as needed